We would like to express our sincere gratitude for your continued patronage of our products.

We have discovered that there is a problem with the iPhone Case (13 Pro/14 Pro) sold by our company when it comes to fitting the iPhone 13 Pro. We would like to inform you of the affected products and how to resolve the issue.
If you have any questions, please contact our customer service center.

Going forward, we will strengthen our internal quality control system and strive to prevent recurrence.
We apologize for any inconvenience caused to our customers.

October 30, 2023 Familia Co., Ltd.

Note

When attached to an iPhone 13 Pro, there are issues such as the power button not being able to be pressed. *It can be attached to an iPhone 14 Pro without any issues.

Customers who purchased the affected products during the relevant sales period will be offered either a refund or an exchange for a product specifically for the iPhone 13 Pro.

① Exchange (starting from mid- to late January 2024)
We are currently producing products specifically for the iPhone 13 Pro that have fixed the defective parts.
Starting from mid-January 2024, we will begin accepting your products and exchanging them.

②Refund Please return the product you have and we will refund you.

We will send an email to everyone who purchased the affected products during this period with details of future measures.
We apologize for the inconvenience, but please check your product and contact our customer service center.

Familia Co., Ltd. Customer Service Center Phone: 0120-078-345 (10:00-12:00/13:00-16:00, excluding weekends, public holidays, summer holidays, Golden Week, and New Year's holidays)
mail: customercenter@familiar.co.jp