Through our business of selling children's clothing and childcare, we are deeply aware that our customers' personal information is important information that constitutes privacy. When handling personal information in the course of business, all executives and employees will comply with laws and regulations related to personal information, other standards established by the government, and the company's internal regulations for the protection of personal information (Familia Personal Information Protection Management System). We will also respect all personal information and meet the expectations and trust placed in our company.
Furthermore, as we wish for children to grow up in a safe and secure environment, we take special care in handling children's personal information, and strive to provide explanations to parents and obtain their confirmation.

When we directly obtain written personal information from an individual, we will inform the individual of the purpose of use of that personal information and obtain their consent.

(2)-1 Purpose of Use of Personal Information When using personal information, we will not use it for any other purpose without the consent of the individual. We will also take measures to prevent the information from being used for any other purpose.
(2)-2 Regarding the provision and entrustment of personal information, we will not provide personal information to any third party without the prior consent of the individual. In some cases, we may entrust all or part of the handling of personal information to a third party, but we will select a contractor that meets a sufficient level of protection and take appropriate measures through contracts, etc.

In order to protect the personal information entrusted to us from loss, destruction, unauthorized leakage to outside the company, tampering, and unauthorized access, we will establish internal regulations, take reasonable safety measures, and take preventative and corrective measures.
Furthermore, we may delete personal information if we determine that the purpose of use has been achieved and there is no longer any need to continue storing the information.

When we receive a complaint or consultation regarding the handling of personal information, we will promptly investigate the facts of the matter and respond in good faith within a reasonable period of time.

For inquiries regarding our personal information protection policy, please contact us at the address below.
<Customer Service Center>
[TEL] 0120-078-345 (toll-free)
Reception hours: 10:00-12:00 / 13:00-16:00 (excluding weekends, holidays, and the New Year holidays)

Established September 1, 2004 Revised August 13, 2007 Familia Co., Ltd. President and CEO Tadahiko Okazaki

Familiar Co., Ltd. (hereinafter referred to as "our company") complies with the "Act on the Protection of Personal Information" and will handle personal information as follows.

In the course of our business activities, we obtain the following personal information from our customers.

1. Personal information that you fill out or provide when ordering or purchasing products sold by our company, requesting catalogs, sending gifts, providing aftercare, making inquiries, or applying for various services, as well as information regarding subsequent transactions.
2. Personal information that you fill out or provide when applying for various member benefits (such as purchase point services) provided by our company.
3. Personal information that you provide or provide when participating in, applying for, or responding to events, campaigns, seminars, surveys, etc. hosted by our company.

We will use your personal information for the following purposes:
In addition, we will not use your personal information for any other purpose without your consent.

1. To fulfill your application, such as providing products and various services.
2. To process your payment.
3. To send direct mail, e-mail, telephone, etc. introducing information about our products, events, various special offers (services), etc. that we believe will be useful to customers.
4. To conduct surveys and request opinions to help with research and development of products and services.
5. In some of our business operations, we may obtain personal information indirectly through other means than directly from the individual in writing, and use this information for the manufacture of products or delivery of gifts, etc.
6. Cookies, web beacons and other similar technologies may be used to analyze website usage or to provide customized website services to individual customers. In such cases, we will not handle information that could identify you as a customer, such as your name or address.

We will provide or entrust your personal information in the following cases:
However, we will not provide or entrust your personal information to any third party other than those listed below without your consent.

1. When we outsource business operations to a partner company (※), we entrust the information necessary for that business.
2. When the name, address, etc. entered on your loyalty card at our shop inside a department store is shared with the department store.
(Regarding the contents of joint use:
[1] Items of personal information to be used: name, address, telephone number, etc. [2] User: the department store and Familia [3] Purpose of use: to notify you of product and event information, etc. [4] Person in charge of joint use: same as the personal information protection manager below [5] Method of obtaining personal information: transcription of the contents of the customer card
3. When we receive a request for information disclosure from a judicial, administrative or public institution based on laws and regulations.
When it is necessary to protect a person's life, body, or property and it is difficult to obtain the individual's consent.
When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the individual.
When it is necessary to cooperate with a national government agency, local public body, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent may hinder the performance of said duties.

(*) When outsourcing work, we will select the contractor based on the standards set by our company, enter into a contract regarding the protection of personal information, and manage and supervise the contractor to ensure that they handle personal information appropriately during the implementation of the work.

If you wish to disclose, correct, or delete your personal information, we will first verify your identity using the method specified by our company, and then we will process your request by submitting a designated disclosure request form or correction request form.
Please contact the request/consultation desk listed in 6 below.

(*) A fee may be charged depending on the scope of information requested for disclosure.
Additionally, if there are any errors in the content, we will promptly correct or delete them, but please note that there may be some items that cannot be deleted due to business operations.

Regarding items 2-3, 4, 5 and 3-2 above, if you wish, we will promptly cease use and provision of your personal information after following the prescribed procedures.
Please contact the request/consultation desk listed in 6 below.

Customer Service Center [Toll-free number] 0120-078-345
Reception hours: 10:00-12:00 / 13:00-16:00 (excluding weekends, holidays, and the New Year holidays)
[Chat service] https://fami-chat1950.channel.io/home

Familia Members can check, change, or cancel their registration details by logging in to the Familia homepage and going to their My Page "Member Information."

Japan Apparel Industry Association [TEL] 03-5530-5481

Familia Co., Ltd.
4-3-10 Isokamidori, Chuo-ku, Kobe
TEL: 078-291-4567 (Representative)
Personal Information Protection Manager General Affairs and Human Resources Department Manager

▼For information on how we handle personal information of job applicants and employees (including former employees), please click here

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