1. We may add or change new provisions to these Terms and Conditions without the prior consent of the user by notifying the user by a method that we deem appropriate, such as posting on the website or by email.
2. If these Terms and Conditions are changed in whole or in part, the changed Terms and Conditions shall apply to the use of the Service, and Users shall comply only with the changed Terms and Conditions.
3. In managing the operation of the Service, the Company may, in any of the following cases, modify, add, suspend or cancel the Service as appropriate without prior notice or consent from the User.
(1) In the case of regular and emergency maintenance of the computer system (hereinafter referred to as the "System") used to provide this Service. (1) When operation of the System becomes difficult due to force majeure, such as fire, power outage, earthquake, or other natural disaster. (3) When operation of the System becomes difficult due to man-made disasters, such as war, civil unrest, terrorism, riots, or disturbances. (4) When operation of the System becomes difficult due to system malfunctions, unauthorized access by third parties, computer virus infection, etc. (5) When requested by administrative or judicial agencies based on reasonable grounds. (6) When the Company determines that it is unavoidable to suspend or discontinue the System.

Members will be issued a membership card called the "Familia App" or "Mobile Card" (hereinafter collectively referred to as the "Member's Card"). Members are responsible for managing and using the Member's Card.
Membership cards may only be used by the member himself/herself and cannot be transferred or loaned to a third party.
1. "Familia App"
(1) Download this app onto your smartphone and complete your membership registration.
(2) If the Member changes their smartphone due to a model change or other reason, they shall be responsible for re-downloading the Card App.
2. "Mobile Card"
(1) If you have already registered for this service or have registered as a new member through our member registration page, you can use the Mobile Card from your My Page.
(2) The mobile card can be used on smartphones and tablet devices.

Members can use the following services provided by our company at participating stores and on the Familia website.
However, in order for members to receive this service, they must present their membership card at participating stores or log in to the Familia website.
1. Point Service When members purchase products at participating stores or the Familia Online Shop, they can use the point service set out in Article 5.
2. Information provision services If a member requests this at the time of joining, they will be able to receive information provision services via email, direct mail, push notifications, etc. Even if a member does not request it, we may still send emails containing important information that we deem necessary to notify.
3. Event participation service Members can use the service to apply for and participate in events and sales hosted by our company at Familia stores, the Familia website, and external venues.
4. You will be able to use various other services that our company may provide in the future.

Members can use the following services provided by our company at participating stores and on the Familia website.
However, in order for members to receive this service, they must present their membership card at participating stores or log in to the Familia website.
1. Point Service When members purchase products at participating stores or the Familia Online Shop, they can use the point service set out in Article 5.
2. Information provision services If a member requests this at the time of joining, they will be able to receive information provision services via email, direct mail, push notifications, etc. Even if a member does not request it, we may still send emails containing important information that we deem necessary to notify.
3. Event participation service Members can use the service to apply for and participate in events and sales hosted by our company at Familia stores, the Familia website, and external venues.
4. You will be able to use various other services that our company may provide in the future.

Members can use the following points services only when they present their membership card at the time of purchase at participating stores and log in to the online store using their registered email address and password.
1. Points (1) If your purchase is over 1,000 yen (excluding tax), you will receive 5% of the purchase amount as points in the online shop and 1% in-store.
However, this does not include sale items, shipping fees, various fees, or payment with gift certificates designated by our company.
(2) Points will be added when the purchase is completed in stores, and when the product is shipped online.
2. Using Points
(1) Points can be used after completing membership registration. If you are in a provisional registration state (meaning that the required information for membership has not been registered), points will only be added, but you will not be able to use them.
(2) Points can be used to discount the price of purchased products in increments of 1,000 points or more. 1 point will be converted to 1 yen and used to discount the price of the product excluding tax.
(3) Points cannot be used for shipping fees or other charges.
(4) Points can be used to purchase products at participating stores and online shops.
(5) Points cannot be exchanged for cash or transferred.
3. Points expiration date Points are valid for two years from the month of the last purchase, and all points will become invalid after the expiration date.
4. Points processing when returning or exchanging purchased items
(1) Members must present their membership card when returning or exchanging purchased items in accordance with the procedures stipulated in the "User Guide" posted on the online shop of the Familia website.
(2) If you return a purchased item, the points already awarded will be deducted.
(3) If you return an item after using points, we will request a refund of the points used.

1. Members shall manage their email addresses (login IDs) and passwords at their own responsibility.
2. Members shall not lend, transfer, share, change the name of, buy or sell, pawn, etc., their login ID and password to a third party, and shall not disclose their password to a third party.
3. The Member shall be responsible for any damages caused by improper management of the login ID and password, errors in use, or use by a third party, and the Company shall not be held responsible in any way unless exemption from liability is not permitted by law.
4. Any actions taken using a login ID and password will be deemed to be the responsibility of the member who holds the login ID.
5. If the information registered by a member is incorrect or if the company determines that there is a possibility of an error, the company may change part or all of the registered member information without obtaining the member's prior consent.
6. If a Registered User's ID or password is stolen, forgotten, or discovered to be used by a third party, the Registered User shall immediately notify the Company and follow any instructions given by the Company.
7. If there is any change in the registered information, the member must update the registered information themselves on the "My Page" page of the Familia homepage or notify the Customer Service Center of the correction without delay.
We shall not be liable for any damages incurred as a result of failure to register changes.

1. Members may cancel their membership at any time by following the procedures specified by our company.
2. A member will lose his/her membership status at the time the Company receives a withdrawal request from the member, and the Company will cancel the member's registration.
3. If a Member falls under any of the following items, the Company may immediately, without prior notice, suspend the Member's use of the Service, cancel the Member's account registration, or take any other measures that the Company deems appropriate.
(1) If any of the prohibited acts set forth in Article 9 is committed.
(2) If there is any falsehood in the registered information.
(3) If you violate these Terms and Conditions, the Familia Online Shop Terms of Use, or other terms and conditions established by our company.
(4) Any other case in which we determine that continuing your membership registration is inappropriate for the management and operation of this service.
(5) If it is discovered that the member has previously been subject to cancellation of membership or other sanctions due to reasons (1) to (4).
(6) If you do not log in to our website, make a purchase at our online shop, or at a store that is eligible for this service for three years.
4. Even if a member registration is cancelled due to withdrawal or other reasons and the same user registers again, the Company will treat the registration by that user as a new member registration.

Members shall not engage in the following acts when using this service.
1. Any act that infringes or may infringe the copyright or other rights of a third party or our company.
2. Any act that infringes or may infringe the property or privacy of a third party or our company.
3. Any act that causes or may cause disadvantage or damage to a third party or our company.
4. Any act that is contrary to public order and morals or that is likely to be contrary to public order and morals.
5. Any act that is linked to criminal or other criminal activity, or that is likely to be linked to such activity.
6. Purchasing products from the online shop for commercial purposes, or any act aimed at preparing to do so, whether by an individual or a corporation, without our approval.
7. Any act that interferes with the operation of our company or this service.
8. Any act that damages the credibility of our company and the Service.
9. Any act of fraudulent use of ID or password.
10. Any act that violates or is likely to violate laws and regulations.
11. Any other conduct that the Company deems inappropriate.

1. The collection, management, and use of users' registration information will be governed by our separately established Privacy Policy.
2. In addition to personal information, we will collect the following information regarding users' access history in order to investigate their access history and usage status, or to improve our services to users.
(1) Information regarding the IP address or mobile device identification number when the user accesses the server of this service.
(2) User access information obtained by the Company through cookie technology (a technology that temporarily writes data to the user's computer via the web browser to record and save the date and time the user last visited the site, the number of times the site was visited, etc.).
3. The User acknowledges in advance that if the User sets their web browser to reject cookies, their use of the Service may be restricted.

When a member uses the Familia Online Shop, the Familia Online Shop Terms of Use shall apply in addition to these Terms and Conditions.

The Company may change, suspend or terminate these Terms and the contents of the Service when the Company deems it necessary.
In this case, the changes will be published in advance on our website and on the Terms and Conditions page, and when a member uses the Service after the revision date, the member will be deemed to have accepted the changes.

1. If damage occurs to a member or a third party due to matters set forth in Article 10, the Company shall not be liable for such damage unless the damage is due to willful misconduct or gross negligence on the part of the Company.
2. If a dispute arises between a member and another member or a third party regarding the information provided through this service, the member shall resolve the dispute at his/her own expense and responsibility, and shall not cause any damage or disadvantage to the Company.
3. Members shall bear all costs associated with the preparation and installation of computer equipment and communications equipment necessary to use the Service, as well as all telephone and fax charges, internet connection fees, line usage fees and other communications charges incurred in using the Service.
4. The Company shall not be liable for any damages incurred by a Member as a result of the Member being unable to use the Service, except in cases where the Company is guilty of willful misconduct or gross negligence.
5. If damage occurs to a member or a third party due to matters set forth in Article 8, the Company shall not be liable for such damage.

1. All copyrights and intellectual property rights to the content provided by the Service (images, text, designs, logos, videos, programs, ideas, information, etc.) (hereinafter referred to as "Content") belong to the Company or a third party that has granted the Company a license to use the Content.
2. Regardless of the purpose, if any act prohibited by domestic and international copyright laws and other laws and regulations, such as unauthorized duplication, reprinting, or other unauthorized secondary use of our content, is discovered, we will immediately take legal action.

1. If any problem arises in relation to the use of the Service that cannot be resolved by these Terms and Conditions or the guidance and response of the Company, the Company and the User shall negotiate in good faith to resolve the problem.
2. In the event that litigation becomes necessary regarding the use of the Service, the Kobe District Court shall be the exclusive court of first instance.
Supplementary Provision: These terms and conditions will apply to all users from June 1, 2016.

For all inquiries regarding these Terms and Conditions and the Service, please contact the following:
Familia Co., Ltd. Customer Service Center
TEL: 0120-078-345
(10:00-12:00, 13:00-16:00, excluding weekends, holidays, and the New Year's holiday period)
*IP phones and calls from overseas cannot be used.