Disclosure based on the Specified Commercial Transactions Act

For those using the online shop

Seller
Familia Co., Ltd.
Operation Manager
Representative Director Tadahiko Okazaki
location
〒651-0086
4-3-10 Isokamidori, Chuo-ku, Kobe
telephone number
0120-078-345
(10:00-12:00, 13:00-16:00, excluding Saturdays, Sundays, public holidays, and summer and winter holidays)
email
customercenter@familiar.co.jp
Sales price
Displayed for each product
Required fees other than the product price
・ Consumption tax (all product prices include consumption tax)
・Shipping: Free shipping if the total product amount is 11,000 yen or more (tax included).
・For orders under 11,000 yen, shipping costs will be a flat rate of 770 yen (tax included) nationwide.
・Gift wrapping fee
・Paper bag fee
Payment Methods
・Credit cards (VISA, MASTER, JCB, AMERICAN EXPRESS, Diners)
・ atone next month payment (convenience store/direct debit)
・Pay later (convenience store/bank ATM)
Payment deadline
・Credit cards (VISA, MASTER, JCB, AMERICAN EXPRESS, Diners): Payment times vary depending on the closing date and contract details of the card company you use.
Please check with your card company.
・atone next month payment (convenience store/direct debit)
*The number required for payment will be sent to you by email at the beginning of the month following your purchase.
Please pay by the 10th of the following month using a convenience store terminal such as Loppi or a bank ATM (Pay-easy).
・Pay later (convenience store/bank ATM)
*The payment number will be sent to you by email and SMS the day after your order is confirmed.
Please pay at a convenience store or bank ATM (Pay-easy) by the 10th of the following month.

Delivery time
Products are usually shipped within 2 to 5 business days of your order.
*Sale items are excluded.
*For made-to-order products and pre-ordered items, we will ship within 2 to 5 business days after confirming production and receiving the product.
*Depending on product availability, some products may be delivered at a later date.
defective product
If we have the same item in stock, we will exchange it for a good one.
If we do not have the same item in stock, we will refund you after you return it.
Returns and Exchanges
To return or exchange a product, please contact us using the "Return Request" section of the "Inquiry Form" within 7 days of receiving the product.
If you return the product for your own reasons, you will be responsible for the return shipping costs.

Please note that returns will not be accepted for any reason in the following cases:
・ "Sale items"
・ "Made-to-order products" are produced based on customer orders.
・ Hygiene products that come into direct contact with the skin, such as underwear, socks, newborn and baby clothes, etc. ・ Products that have been used even once ・ Products that have become scratched, stained or have an odor while in the customer's possession ・ Products with missing or damaged packaging, price tags, tags or other accessories ・ If more than 7 days have passed since delivery ・ If we determine that excessive returns have been made ・ If we determine that the product was purchased for the purpose of resale ・ If you have not requested a return in advance