Search on STYLE BOOK here

Search for GIFT here

Search for events here

To purchase, you must register as a Familia Member.

Product prices may change or products may be discontinued without notice.

Even after your order has been confirmed, the product may not be available depending on stock availability.

The price tag on the product you receive may differ from the purchase price.

Points are not awarded.

Payment methods include credit card payment, points payment, atone next month payment (convenience store/direct debit), and deferred payment (convenience store/bank ATM).

It may take 7 to 10 days from the time of order to delivery.

Orders cannot be combined with non-sale items.

We do not accept any changes, cancellations, additions, returns, or exchanges to your order after it has been confirmed.

Combined orders with non-sale items

Changing your order after it has been confirmed

Cancellations and combined shipping with other orders

Specify delivery date

Providing and selling gift wrapping, shopping bags, and other packaging materials

If you order multiple items with different delivery times, all items will be delivered once they are all in stock.

You can choose to pay by credit card or points.

Combined orders with non-customized products

Changes to content after order confirmation

Cancellations and combined shipping with other orders

Specify delivery date

If the product is in stock, an "Add to Cart" button will appear on the product screen.

Products are secured once your order is confirmed.
Please note that the item is not reserved at the stage of being added to your cart.

You can order up to 17 items per order.

Please note that even if your order is confirmed, we may not be able to secure the product due to inventory updates, a large number of orders, etc. In such cases, we will contact you by email.

The printing content will be handled in the following order:

・Type of celebration

・ Message (up to 60 characters)

・Name of the sender (up to 12 characters)

Emojis and environment-dependent characters cannot be entered.

Please enter your message (60 characters or less) in 5 lines or less, with no more than 12 characters per line.

We can provide up to the number of packages required.

If you do not specify a message card, it will not be sent.

This site uses a security system called SSL, and all of your important card information is encrypted before being transmitted.

The payment will be automatically deducted from your designated account in accordance with the membership terms and conditions of each card company.

Payment must be made within 7 days of placing your order.

The withdrawal date is based on the membership terms and conditions of each credit card company.

The security code is a 3- or 4-digit number printed separately from the card number on the back of the card (or the front for AMEX).

Payment for made-to-order and pre-order items will be debited before they arrive.

For some orders, we may put delivery on hold to verify your identity.

Payment is by lump sum only.

Credit cards issued overseas cannot be used.

For debit cards and prepaid cards that allow immediate payment, the withdrawal will be completed even if the order has not been confirmed.
We do not recommend using this method as it may result in double deductions.

Some prepaid cards with credit functions may not be able to be used for payment or registration.

You can view and issue a receipt when the order status in your credit card payment My Page "Order History" becomes "Delivered".

atone next month payment (convenience store/direct debit) / deferred payment (convenience store/bank ATM)

Purchases over 11,000 yen (tax included): Free shipping nationwide

Purchases under 11,000 yen (tax included): 770 yen (tax included) nationwide

Regular products, sale items, pre-order items, customized items: Yamato Transport

You can specify one delivery address per order.

If you wish to deliver to a lodging facility, please obtain prior consent from the relevant facility.

Depending on the region, delivery may not be possible on the specified date and time.

If you select gift wrapping, you will receive two shipping confirmation emails due to system settings.
Please be aware of this.

After we ship the product, if you specify a delivery date and time, the delivery company will store the product until the specified date and time.

If you are unable to receive the item for a long period of time due to an unknown address or absence, the item will be automatically returned to us without any notice.

Returned items will be cancelled at our discretion.

(Excluding made-to-order, pre-order, and sale items)

Shipping fees and other charges will not be refunded.
(Gift wrapping and shopping bag fees included)

Please note that we may not be able to re-ship any products that have been returned to us.

If we find that you repeatedly refuse to accept delivery or store items for long periods of time, we may refuse to allow you to use our services in the future.

If we receive repeated cancellations or returns, we may refuse to accept future orders.

We do not accept any order changes, cancellations or returns for "made-to-order products," "pre-order products," or "sale items."

Since the shoe box and packaging are also part of the product, please pack them without attaching the shipping label directly to them.

If you return the product in packaging that is not suitable for the product size, we will not be able to accept the return. In that case, we will return the product to you cash on delivery.

If you return the product cash on delivery, we will refund the amount minus the shipping cost.

If you would like to exchange an item, please return it and place a new order.

Orders placed through the online shop cannot be fulfilled in-store.

Reservations are required for all events and seminars.

To participate in the event, you must register as a Familia Member in advance.

Reservations for events begin around the beginning to middle of each month.
Event details will be sent to you in our newsletter at the beginning of each month.

Even if the screen displays "Reservation accepted," your reservation may not be complete.
Please note that your reservation will be officially completed once you receive a confirmation email and the reservation details are reflected on your My Page .

Cancellations can be made from your My Page up until 23:59 on the day before the event.

We cannot accept changes to the venue or date and time after a reservation has been made.

If we are unable to confirm that you will be at the store or venue at the event time, we may contact you at the phone number you registered.

To use the store pickup service, you must register as a Familia Member.

Please purchase the product at the store where you will receive it.
We cannot accept changes to the store or moving of products after a pickup request has been made.

We accept orders 24 hours a day.

We will contact you by email as soon as it is ready.
If you have not received the product arrival email within 5 days of completing your order,
Please contact us via the chat service "Customer Support."

Shipping, handling and cancellation fees are free.

Payment will be made at the store.
*Gift wrapping is available at the store.
Please note that there is no option for gift wrapping when placing an order.

Familia Members points are awarded and used when paying in-store.

The store will hold the item for one week from the date of arrival notification.
Once the reservation period has expired, your order will be automatically cancelled.

To use the direct order delivery service, you must register as a Familia Member.

Your order will be prepared from our warehouse and delivered to your desired address.

Gift wrapping (for a fee) is available for some products. Box wrapping and gift wrapping are not available.

We usually ship within 2 to 5 business days after your order is placed.
(Excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays)

Shipping fees and delivery address specifications may differ from normal at department store stores.

Familia Members Terms of Use

Familia Online Shop Terms of Use

Display regarding specific commercial transactions