Thank you for always using Familia Online Shop.

We apologize for any inconvenience caused and would like to inform you that the following services will be suspended or will take longer than usual during the Golden Week holidays.
We apologize for any inconvenience this may cause our customers and appreciate your understanding.

[Applicable period]
Saturday, April 27, 2024 - Wednesday, April 29, 2024 All day
May 3, 2024 (Friday) - May 6, 2024 (Monday) All day

[Applicable services]
・Product delivery service (including store pick-up service)
・Online shop/Customer service center telephone support (suspended)
・Replying to inquiries via the inquiry form
・Replying to customers via chat

*Please note that delivery and in-store pickup may be delayed until after May 7th (Tuesday).
*Telephone inquiries via our online shop and customer service center will be suspended.
We will continue to accept inquiries via email and chat as usual, but please note that we will respond to inquiries in the order received, so it may take up to 7 business days for us to respond.
We apologize for any inconvenience caused during the closure period and thank you for your patience.

Regarding delivery of products, our online shop usually ships within 2 to 4 business days from the date of order, but due to the large number of orders we are currently receiving, there is a delay of several days.
* Business days: Weekdays excluding Saturdays, Sundays, holidays, New Year's holidays, Golden Week, and summer holidays

We sincerely apologize to our customers for any inconvenience caused.
We would appreciate your understanding.