Notice regarding malicious and fake sites

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We would like to express our sincere gratitude for your continued patronage of our products.

We have confirmed the existence of a "fake mail order site" that is currently stealing information such as our company name from Familiar Co., Ltd. (hereinafter referred to as "our company") without permission.
We have no affiliation whatsoever with such "fake mail order sites."

If you use a "fake online shopping site," your ID, password, and other personal information may be fraudulently stolen, you may not receive the product even after paying the price, you may be sent counterfeit products, or your credit card may be used fraudulently, among other problems.

If you are a victim of such a scam, please contact your nearest police station, the Consumer Affairs Agency, or other public consultation center.


・National Police Agency (Countermeasures against fake shopping sites and fraudulent sites)
Countermeasures against fake shopping sites and fraudulent sites | National Police Agency website

・Consumer Affairs Agency (Internet shopping problems)
Internet shopping troubles | Consumer Affairs Agency


Click here for the sales site operated by Familia Co., Ltd.

Familia Official Online Shop: Online Shop | Familia Official Website

September 12, 2025 Familia Co., Ltd.

Contact Us

Customer Service Center Email Address: customercenter@familiar.co.jp
* Business days: Weekdays excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays

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