Announcement of the start of deferred payment at Familia Online Shop

Add to Favorites

We will start accepting deferred payment at Familia Online Shop.
We offer two payment options: "atone Next Month Payment (convenience store/direct debit)," which allows you to pay for your monthly usage in one lump sum the following month, and "Postpay (convenience store/bank ATM)," which allows you to pay for each order at a convenience store or bank ATM.

Please take this opportunity to enjoy shopping at Familia Online Shop.

[Usage start date] From February 7, 2025 (Friday)

[
Updated October 16th] Notice regarding the resumption of the deferred payment service "atone"
Thank you very much for your continued patronage of Familia.
The deferred payment service "atone," which was temporarily suspended, is now available for use.

We sincerely apologize to our customers for any inconvenience and trouble caused.
We hope you will continue to support Familia.

atone next month payment (convenience store/direct debit)

atone is a payment system that anyone can use immediately. You can pay for the entire month in one lump sum at a convenience store or by direct debit the following month.
You can earn 1 point for every 200 yen you spend, and earn NP points that can be used for shopping at atone. For more details, please see the atone official website .

[Payment Method]
The payment number will be emailed to you at the beginning of the month following your purchase. Please make your payment by the 10th of the following month using a convenience store terminal such as Loppi or a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the payment procedure by the end of the month via the smartphone app or your online My Page.

(1) Convenience store terminal / Bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard bill (convenience store)
(4) Direct debit *Payments via convenience store terminals/bank ATMs (Pay-easy) cannot be made at Seven-Eleven.
*Electronic barcode and postcard invoices can also be paid at 7-Eleven.

[Notes]
・There is no payment fee.
・A billing fee of 209 yen (tax included) will be charged only in the month of use. (Free if you use direct debit)
・The payment due date varies depending on the payment method.
- Fees will be charged in accordance with the membership terms and conditions of Net Protections Inc. using the specified method.

Postpaid (convenience store/bank ATM)

This is a safe and easy "pay later" option that allows you to pay at a convenience store or bank ATM after your order is complete.
Only your mobile phone number and email address are required.
The late payment fee is 209 yen (tax included).

[Payment process]
・You will receive a payment number via email and SMS within a few days of placing your order. Please make the payment at a convenience store or bank ATM (Pay-easy) within 10 days.

[Notes]
- Payment will be made in accordance with the terms of use of Net Protections Inc. and by the specified method.
・For details, please visit the official atone website .

Contact Us

■Inquiries about how to use atone
atone Customer Center Email Address: support@atone.be
*Business hours: 11:00 - 15:00 Weekdays excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays

■Inquiries regarding products and the website: Familia Customer Service Center *Business days: Weekdays excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays

Related Information