Silk blanket (product number: 150841)
Apology and Notice Regarding Incorrect Quality Symbol Description
We would like to express our sincere gratitude for your continued patronage of our products.
We have discovered that there is an error in the quality pictorial markings for products sold by our company.
Below we will introduce the affected products and the correct quality pictorial symbols.
We apologize for any inconvenience caused to our customers.
For customers who have already purchased the product, we will provide a refund or exchange, so please see below.
If you have any questions, please contact our customer service center.
We will strengthen our internal quality control system and strive to prevent recurrence, so we ask for your understanding.
January 17, 2023 Familia Co., Ltd.
Note
[Applicable products]
・Product number: 150841
Product name: Silk blanket Color: IV (ivory)
・List price: 13,000 yen (base price)
・Period of inaccuracy: April 2018 to December 23, 2022
[Incorrect display contents]
・Product name: <Incorrect> Silk Blanket <Correct> Blanket (Silk Blend)
・Picture display <Incorrect> Fuzzy part: 100% silk (slit thread used)
<Normal> Weft: 100% silk Warp: 100% polyester (using slit thread)
Our response
We will either provide a refund or replace the product with a genuine quality symbol.
"Refund": Please return the product you have and we will refund you by registered cash mail.
"Exchange": We will take your product and exchange it for a product with the correct picture.
Inquiry desk
Familia Co., Ltd. Customer Service Center Phone: 0120-078-345 (10:00-12:00/13:00-16:00, excluding weekends, holidays, summer vacation, Golden Week, and New Year's holidays)