Sweater (long sleeves) (product number: 486241)
Apology and Notice Regarding Incorrect Quality Symbol Description
We would like to express our sincere gratitude for your continued patronage of our products.
We have discovered that there is an error in the quality pictorial labeling for products sold by our company between Tuesday, September 6th and Monday, October 17th, 2022.
Below we will introduce the affected products and the correct quality pictorial symbols.
We apologize for any inconvenience caused to our customers.
For customers who have already purchased the product, we will either provide a refund or replace the product with the official quality symbol, so please see below.
If you have any questions, please contact our customer service center.
We will strengthen our internal quality control system and strive to prevent recurrence, so we ask for your understanding.
October 19, 2022 Familia Co., Ltd.
Note
[Applicable products]
Product name: Sweater (long sleeves)
Product code: 486241
Color: IV (Ivory)
Price: ¥16,000 + tax Sales period: Tuesday, September 6th, 2022 to Monday, October 17th, 2022
[Incorrect display contents]
Please check the image of the picture. <Incorrect> 100% cotton (slit thread used)
Iron high temperature (normal) 50% cotton, 50% acrylic (slit thread used)
Iron low temperature
Our response
We will either provide a refund or replace the product with a genuine quality symbol.
"Refund": We will refund you by registered cash mail.
"Replacing the genuine quality symbol" - We will take your product, replace the genuine quality symbol with the genuine one, and then send it to your home.
Shipping address
Please write "486241 Request for refund" or "486241 Request for replacement of picture" in the comments section of the delivery slip and send it by cash on delivery.
Familia Co., Ltd. Customer Service Center Address: 4-3-10 Isokamidori, Chuo-ku, Kobe 651-0086
Phone: 0120-078-345
Inquiry desk
Familia Co., Ltd. Customer Service Center Phone: 0120-078-345 (10:00-12:00/13:00-16:00, excluding weekends, holidays, summer vacation, Golden Week, and New Year's holidays)