We would like to express our sincere gratitude for your continued patronage of our products.

We have discovered that some of the products we sold contain defective products, so we would like to inform you of the affected products and how to deal with the issue.
If you have any questions, please contact our customer service center.

Going forward, we will strengthen our internal quality control system and strive to prevent recurrence.
We apologize for any inconvenience caused to our customers.

October 31, 2023 Familia Co., Ltd.

Note

The mesh lining of the tongue is torn and detached.

For customers who purchased the affected products during the relevant sales period, we will exchange the defective products for genuine products.
We apologize for the inconvenience, but please check the product you have and contact the customer service center listed below.

Familia Co., Ltd. Customer Service Center Phone: 0120-078-345 (10:00-12:00/13:00-16:00, excluding weekends, holidays, summer vacation, Golden Week, and New Year's holidays)