Available online, at participating stores, and at home.
Shopping at Familia is now more fun and convenient, anytime, anywhere.
Omni Service Information
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Convenient shopping service
Store pickup service
You can have your favorite products from the online shop delivered to a participating store. Once you receive an email informing you that your order is ready, all you have to do is go to the store and try out the product while listening to the explanation.
You can actually try it on, so you can check the size and feel of the fabric, which is reassuring.
Service flow
Add the product to your shopping cart, select "Pick up in store" under "Delivery method" and choose the store where you would like to pick up your order.
Once your order is confirmed, an order confirmation email will be sent to your registered email address.Once your ordered items arrive at the store, we will notify you via your registered email address.
Please come to our store within one week of receiving the email informing you that the item is in stock. Please check the products and purchase only those you like.
●To use the in-store pickup service, you must register as a Familia Member.
●Please purchase the product at the store where you would like to receive it. We cannot accept changes to the store or moving of the product after you have applied for it.
●We accept orders 24 hours a day.
● We will contact you by email as soon as the item is ready.
If you have not received the product arrival email within 5 days of completing your order,
Please contact us via chat service "Customer Support" or email.
Please make payment at the store.
●Familia Members points will be awarded and used when paying in-store.
●The store will hold your order for one week from the date of arrival notification. After one week, your order will be automatically cancelled.
Direct order delivery service
If you would like to purchase a different color or size of an item you saw in store, or if you would like to purchase an item that is not in stock at the store, we offer a service to deliver it to your home if it is in stock.
Gift wrapping and shopping bags can also be included (for a fee).
This service allows moms and dads with children to shop without having to carry anything.
Gift wrapping and shopping bags can also be included (for a fee).
This service allows moms and dads with children to shop without having to carry anything.
Service flow
Please inform the store staff if you would like the product delivered to your home.
Don't worry, our shop staff will guide you.Once your order has been shipped, we will send a shipping completion email to your registered email address.
You can check the delivery status of your order from "My Page".We usually ship within 2 to 5 business days after your order is placed.
(Excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays)
●Registration as a Familia Member is required for the direct order delivery service.
●Gift wrapping is available for some products (for a fee). Boxes and gift tags are not available.
Payment will be made at the store.
●We usually ship your order within 2 to 5 business days after the order date.
(Excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays)
●If the total price of an order using this service is over ¥11,000 (tax included), shipping is free nationwide (excluding furniture and large items).
*Shipping charges at department stores may differ from the above. Please contact the store for details.
FAQ
Is Omni Service available at all Familia stores?
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Yes, this applies to Familia shops nationwide.
I am not a Familia member, but can I still use the Omni service?
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Omni Service is a service exclusive to Familia Members.
Registration is free, so please take this opportunity to register. -
Can I return or exchange items purchased through the store pickup or direct order service?
Regarding returns and exchanges of purchased products, please consult with store staff as it is the same as if you had purchased the product in-store.
Can I get gift wrapping?
We offer gift wrapping for some products.
Can I reserve stock?
We are sorry, but we will be discontinuing this service as of January 2023.
What do I need when I go to the store?
The arrival notification email will include your order number and the name of the person who placed the order. Please provide the email or details to our staff.
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I'm not sure which size to buy. Can I order the same item in a different size and pick it up at the store?
Yes, if the item is in stock, you can order different sizes. Please check the size and other details at the store before choosing the product.
What is the reservation deadline?
Please visit us within one week of receiving the product notification.
Can I change the pickup store after placing an order?
Once your order (application) is complete, you cannot change the contents or the pick-up store.
We apologize for the inconvenience, but please inform the store where you placed your order of the cancellation and then place a new order yourself from the online shop to order from your preferred store.Can I order products that are only available online or in-store?
This offer cannot be used on products that are only available in the online shop or in stores.
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Are there any handling or shipping costs?
There are no shipping or handling fees for store pickup service.
Can I cancel at the store?
Yes, you can. Please try on the item in store and if you like it, please purchase it.
Please rest assured that there will be no cancellation fees.
Are there any handling or shipping costs?
With our direct order delivery service, shipping is free nationwide if the total price of an order is 11,000 yen or more (tax included).
For orders under 11,000 yen (tax included), shipping costs are 770 yen (tax included) nationwide.
For furniture and large items, a separate shipping fee will be charged regardless of the purchase amount.
*Shipping charges may differ for stores within department stores. Please contact the store you are using for details.How long will it take to arrive at my house?
We usually ship within 2 to 5 business days after your order is placed.
(Excluding weekends, holidays, New Year's holidays, Golden Week, and summer holidays)